1.1 Who We Are

Rocketology (“we”, “us”, “our”) provides high-quality educational services and resources for children and parents. These include:

• Private tuition (online and in-person)

• Educational assessments

• Mock tests

• Courses and workshops

• Sale of learning resources, including practice papers and workbooks

We offer guidance and support for children preparing for entrance exams, as well as wider primary education needs.

 

This Privacy Policy explains how we collect, use, store, and share personal information when you use our website or any of our services.
 

1.2 Information We Collect

We may collect:

• Personal details – name, address, email, telephone number, date of birth, next of kin.

• Learning information – examples of work, feedback from lessons, and progress notes recorded during sessions.

• Medical information – illnesses, allergies, or conditions relevant to your child’s welfare.

• Financial information – payment details for services and products purchased from Rocketology.

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1.3 How We Collect This Information

• Forms you complete (online or paper).

• Emails, phone calls, or in-person conversations.

• Information given during lessons, meetings, assessments, mock tests, or workshops.

• Work and feedback provided as part of tuition or course activities.

• Order information provided during the purchase of resources or practice papers.

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1.4 How We Use Your Information

We process your data to:

• Register you or your child for private tuition, assessments, mock tests, courses, or workshops.

• Process and deliver purchases of resources and practice papers.

• Safeguard and promote student welfare.

• Plan and deliver personalised learning.

• Communicate with parents and guardians.

• Comply with legal and safeguarding duties.

With your consent, we may also send you details of other services, courses, or resources we believe could be helpful.

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1.5 Sharing Information

We only share personal data when essential to deliver our services:

• Tutors and exam staff receive relevant learning and medical details to support your child’s needs.

• Specialist partners may assist with educational placement or services — only with your consent.

We do not share your data for marketing purposes.

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1.6 Storing Your Information

• Secure cloud-based storage (e.g. Google Drive).

• Password-protected devices used by authorised staff.

• Locked filing for hard copies.

We keep records until the student reaches 11 years old unless you request deletion earlier.

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1.7 Your Rights

You can:

• Request a copy of your personal data.

• Ask us to correct errors.

• Withdraw consent for marketing.

• Request deletion of your information.

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1.8 Complaints

If you are unhappy with how your data is handled, contact the Information Commissioner’s Office (ICO):

• Helpline: 0303 123 1113

• Website: https://ico.org.uk/concerns

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1.9 Changes to This Policy

We regularly review and update our Privacy Policy. Any changes will be posted here with a revised date.

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2.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function, improve your experience, and provide analytics for site improvement.

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2.2 Types of Cookies We Use

a) Essential Cookies – Required for the website to work (e.g. keeping you logged in during booking).

b) Performance & Functionality Cookies – Improve usability (e.g. remembering preferences, collecting anonymous usage data).

c) Third-Party Cookies – Analytics and social media tools such as:

• Google Analytics

• Facebook or Instagram share buttons

We do not use advertising cookies.

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2.3 Managing Cookies

Control cookies in your browser settings:

• View/delete cookies.

• Block cookies from specific sites.

• Block all cookies (may affect site performance).

Guides:

• Google Chrome

• Mozilla Firefox

• Apple Safari

• Microsoft Edge

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2.4 Changes to the Cookie Policy

We may update this policy to reflect changes in law, technology, or business practices. Updates will be posted here with a revised date.

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3. FAQ for Parents

Q: Does this policy cover private tuition and mock tests?
A: Yes — it applies to all Rocketology services, including tuition, assessments, mock tests, courses, workshops, and the sale of resources and practice papers.

Q: Why do you need examples of my child’s work?
A: To plan lessons, monitor progress, and adapt teaching.

Q: Who sees my child’s medical information?
A: Only tutors, exam staff, or workshop leaders who need it for safety reasons.

Q: Can I opt out of marketing emails?
A: Yes — you can unsubscribe at any time or email us directly.

Q: Will my data ever be sold?
A: No, we never sell or share your data for marketing purposes.

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4. Contact Us

If you have questions about this Privacy & Cookie Policy or how we handle your data:

📧 Email: hello@rocketology.co.uk

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12 August 2025